Why Attend A Disney Professional Development Program?
In the Disney's Approach to Quality Service for Healthcare Professionals program, you will learn how Disney exceeds customer expectations through its service infrastructure, ongoing research, and established service standards. This program is designed to help healthcare professionals improve their organization's quality service by giving them an "insider's look" at philosophies that have helped Disney consistently rank as one of the world's most admired companies and brands.
The Disney's Approach to Quality Service for Healthcare Professionals program will show you the importance of attention to detail - everything from how to train employees to treating every patient as a VIP. You will hear the stories and see how Disney best practices can be easily adapted to your healthcare delivery organization.
The Disney's Approach to Leadership Excellence and People Management for Healthcare Professionals program will teach you how to effectively communicate your vision and examine personal methods for inspiring others, experience successful Disney processes and the organizational structure that supports them, examine the strategies Disney leaders employ to keep their teams constantly improving and reaching new goals, and develop leadership action steps that will assist you in analyzing your organizational vision and individual leadership behaviors.
Communicating and nurturing the culture of your organization is vital to the successful management of your employees. From recruiting to career management, employees want to know your expectations and how you are going to support them in meeting those expectations. This program will help you select skilled employees who are the right "fit" for your organization's culture, train them to make their best contribution and provide them with the opportunities to improve their performance, communicate with all levels of your organization and provide a supportive environment that celebrates success.
Click on Agenda tab above for detailed program content information.
"We are pleased beyond belief with what we learned from Disney Institute.
Now that we have a culture by design, we find that all of our efforts - fundraising, retention of team members, patient satisfaction and work with our physician partners - are more successful because we are more consistent and focused.
We could not, in our wildest imagination, have predicted how powerful a change agent the Disney Institute training would be for our organization."
Scott Gordon, COO, Arkansas Children's Hospital
Who Should Attend?
These programs are ideal for any size healthcare organization - from the nation's largest regional hospitals to local mid-sized clinics to small individual practices. Whether you're the newest member of an organization or a seasoned executive, part of the administration team, medical staff, patient care, or management staff, you'll uncover tangible principles to immediately apply to your own organization.
Some specific roles include:
- Hospital Administrators
- Doctors
- Nurses
- Practice Managers
- Staff Development Coordinators
- Assisted Living Administrators
- Nursing Home Administrators
- Urgent/Immediate Care Administrators
- Patient Care Providers
- Administrative Staff
- Human Resource Staff
- Lab and Technical Staff
- Receptionists
This was one of the best management seminars I have attended. I came away with several examples and action items that I am putting into place. I have recommended this seminar to my peers.
Mary 2009 Bloomington IL
What a wonderful seminar!
I did not want it to end. Great information that was provided in an upbeat fashion.
Tom 2009 Phoenix AZ
About the Disney Institute
Disney Institute has paved the way for millions of business professionals and more than half of the Fortune 100 companies to benchmark and adapt proven best practices that have sustained the success of the Disney organization for over 85 years. With powerful training experiences available at your location, at Disney Destinations, online and at events around the world, our dynamic professional development programs reveal time-tested strategies to drive financial results, generate repeat business and provide a sustainable competitive advantage for any organization.
Highlighting the vision and ideals of Walt Disney, Disney Institute is a recognized leader in experiential training, leadership development, benchmarking, and cultural change for business professionals across the globe.
To learn more about Disney Institute, please visit their website at www.disneyinstitute.com.
